For all existing and new reservations for the year 2020, we have provided the Valamar Holiday Voucher, which offers full flexibility to choose and change the dates of your holiday in 2020 or 2021, as well as other benefits during your stay.

Reservations made before 14.04.2020:

• You can transfer the number of days from your existing 2020 reservation to any other available date in 2020 (we waived the higher season price surcharge).
  You are eligible to an added complimentary reservation value or discount (depending on reservation rate type).
• If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021 with added complimentary reservation value or discount (depending on reservation rate type), price according to travel date price seasons.
• You can change the dates of your stay up to 4 days before your arrival.

New reservations 2020 (made after 14.04.2020):

• You can transfer the number of days from your 2020 reservation to any other available date in 2020, price according to travel date price seasons.
• If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021, price according to travel date price seasons.
• You can change the dates of your stay up to 4 days before your arrival.

For more information, contact us on reservations@valamar.com or +385 52 465 000.

Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.

You can change the dates of your stay up to 4 days before your arrival. For more information, contact us on reservations@valamar.com or +385 52 465 000.

If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021, price according to travel date price seasons.

Due to the effective protection measures in Croatia, the situation in our destinations is fully under control.
All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at https://vlada.gov.hr/search-results/14960?pojam=covid+19

We always take special care of hygiene and cleanliness in our hotels and campsites. At the first sign of the epidemic in neighbouring countries, we have introduced a series of disease prevention procedures, making sure to maintain a high level of comfort and quality of service. Since then, we have developed a system to ensure the safety of our guests and employees in accordance with the latest hygiene and cleanliness guidelines.

The safety system for guests and employees includes, among other things:

• continuous education of our employees in order to inform them about potential dangers and to carry out appropriate preventive procedures
• sanitation standard operating procedures
• availability of surface and hand disinfectants, both to staff and guests
• additional safety measures in the preparation and serving of food, as well as cleaning and disinfection of accommodation units

As soon as we reopen our hotels and campsites, we will continue to apply these measures, adapting them to the instructions of the competent authorities, always taking into account the safety of our guests and employees.

We are aware that all Valamar Plus Club members care about keeping their current options and benefits, which is why we have made certain important changes in order to allow greater flexibility:

• We will pause the expiration of all points that are due to expire before 30 June 2021. You can redeem your points for all bookings made until 30 June 2021 and for all stays until 31 December 2021.
  Even if your user account has been inactive for over 24 months, the points you have collected will remain active. This means that you will be able to redeem them with your next booking.
• Loyalty status validity extension
  The loyalty status that you earned in 2019 or 2020 will be extended until January of 2022. You can book your next stay, while keeping your status and the benefits thereof.

We have thereby extended the period in which you can spend your points and use the benefits of the Valamar Plus Club programme.

The health and safety of our guests and employees remain our top priority, which is why we have implemented all the necessary measures and procedures for a pleasant stay at our facilities. We have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. For information about the other health and safety measures that we have introduced, please visit https://www.camping-adriatic.com/health-safety

We will provide guests and employees with all the necessary disinfectants in line with the prescribed legal measures to prevent the spread of the virus. We have also implemented the 100% Privacy/No entry option as part of our V-Health& Safety programme, which means that Valamar employees will enter an accommodation unit only on the guest’s request and with the necessary protective equipment.

You can read more about our improved V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

We use communication tools and messages in our facilities to provide information and encourage responsible behaviour and social distancing. Furthermore, this year we have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. You can learn more about our upgraded V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

Valamar has improved its existing high hygiene and safety standards for guests in accordance with the recommendations of international and European health organisations and has implemented its V-Health & Safety programme, which includes a V Health&Safety manager who will provide healthcare and all necessary coordination if required and who is available to guests 24/7 in all Valamar facilities. The health and security of our guests remain our top priority. You can learn more about Valamar’s V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

We have reduced the capacity of sun loungers on all Valamar beaches to offer more space for our guests. We have also introduced numerous other safety standards as part of our improved V-Health& Safety programme. To learn more about this programme, please visit https://www.camping-adriatic.com/health-safety

We have simplified our check-in procedure so you can check in online or use our safe protocols at the reception. You can also check in via our MyValamar mobile app, our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival. If would prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.

Both locals and guests can move freely in town. However, the recommendation on the importance of social distancing for the common good is still in force.

Current regulations of the Croatian Institute of Public Health do not require the wearing of masks. The obligation to wear masks for guests is only when staying in stores. As part of our improved V-Health& Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. For more details, please visit https://www.camping-adriatic.com/health-safety

Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards. The prescribed minimum distance, disinfectants and all other improved hygiene standards will be ensured everywhere. You can learn more about this at https://www.camping-adriatic.com/health-safety

Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V Health & Safety programme at https://www.camping-adriatic.com/health-safety

This year, we have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. On the units where food is served, we have introduced the serving of food on plates and food portioning and packaging with the maximum application of all health and safety certificates and disinfectants in the restaurant. We have prepared instructions and quality information for guests in all key areas of the facility.

Guests can order room service breakfast: information about this service is available at the reception of the facility. (Room service is not available in Sunny Hotels & Resorts).

On the units where food is served, we have introduced the serving of food on plates and food portioning and packaging with the maximum application of all health and safety certificates and disinfectants in the restaurant. We have prepared instructions and quality information for guests in all key areas of the facility. In addition, this year we have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. In some facilities, hotel restaurants will be open in two time slots, depending on the number of guests and organisational needs.

We have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. The restaurant will operate in two shifts when necessary. Some facilities will serve dinner in two different time slots, which is explained on our #beachholidays site. Our restaurants have always had the highest hygiene standards and a certified food management system. You can read more about our improved health & safety programme at https://www.camping-adriatic.com/health-safety

European Economic Area (EEA): United Kingdom, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino and Vatican.

Contact us on reservations@valamar.com.