TRAVEL INFORMATION: COVID-19

Guests from the EU can enter Croatia without any problems and return to their countries. The epidemiological situation in the Adriatic is under control with less active cases than in other tourist destinations in the Mediterranean.
On the website croatiacovid19.info you are able to track active cases per regions. The Northern coast, where most of Valamar's properties are located, has less than 110 cases per 100,000 people.

Although nearly 300.000 guests have stayed in Valamar since the beginning of the pandemic, there have been no registered cases of virus transmission at our properties, which proves the quality and consistent implementation of our V Health & Safety program.

10% solidarity discount for mandatory testing

The Republic of Croatia has enforced a new measure on November 30, 2020 by which all citizens of Croatia, EU member states and third countries must provide a negative PCR test no older than 48 hours upon entering Croatia, or must be tested upon entering and remain in self-isolation until they receive their negative results.

In these challenging times, as a token of solidarity concerning the new measure, Valamar will give an additional 10% discount to guest who booked their stay directly with Valamar which will be applied at the reception desk. The discount is valid while the measure is in force.

*The discount does not apply to bookings related to the promotional campaign LONG STAY for Istra Premium Camping Resort and Ježevac Premium Camping Resort. 

We care about you

The global pandemic caused by the coronavirus has posed tremendous challenges to the entire world. Our thoughts are with all the people who are currently fighting against its effects.

The safety and health of our guests, employees, partners and fellow citizens remain our top priority. We continuously follow the latest news and recommendations by experts and competent institutions regarding the COVID-19 crisis and update our booking and Valamar Plus Club policies to meet your needs at this time as far as we can.

 

We look forward to welcoming you in our campsites

To make you enjoy a carefree and safe holiday, we have adapted our campsites to the new situation.
See what we offer for a carefree holiday in nature!

Rules at the border when entering Croatia

From 1 July, open borders at the level of the European Union

All citizens of the European Union and the European Economic Area (EEA) are free to enter Croatia without restrictions and do not have to explain the reason for their arrival.

Transit through Austria, Italy and Slovenia to Croatia runs smoothly.

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system. At the road border crossings Bregana, Macelj, Rupa and Plovanija there are special lanes for guests who have filled in and submitted the Enter Croatia form before arrival.

Passengers who have registered on entercroatia.mup.hr. website will receive on their email address a confirmation of receipt and all the necessary information related to the instructions and recommendations of the Croatian Institute of Public Health.

Passengers who do not submit their data in advance via this application will be able to do so at the border crossing when entering the Republic of Croatia.

On the 'Re-open EU' European Commission website you can check, in real time, information on travel within the European Union, the situation at the borders, and all available transport and tourism services in EU member states.

 

Book the best accommodation with Valamar without risk!

This autumn and winter, take advantage of our flexible travel conditions at fantastic prices. Plan your holiday on the beautiful Adriatic coast in complete peace through our website valamar.com or the Valamar reservation centre.

Complete travel flexibility

  • For all 2020 and 2021 holiday booking options, we offer you the possibility of flexible travel conditions, which means that you can change the date of your trip up to four days before arrival.
  • In 2020./2021. you can cancel your reservation free of charge up to 7 days before arrival according to the Standard price list, and up to 14 days before arrival according to the Early Bookings price list (valid for Camping Homes and Glamping tents).
  • There is a EUR 50 predefined deposit for pitches (or EUR 100 for premium and luxury pitches) that is charged to guests if they cancel their reservation.

You don't have to wait. Book early and choose the best accommodation at great prices completely carefree!
More information

We kindly ask our guests who reserved their stay via online travel agencies or other partners who offer our accommodation properties and services to contact them for information about options to change the arrival date or cancel bookings.

For more information, contact us on reservations@valamar.com or +385 52 465 000.

Your Valamar Plus Club status

We are aware that all Valamar Plus Club members care about keeping their current options and benefits, which is why we have made certain important changes in order to allow greater flexibility:

  • We will pause the expiration of all points that are due to expire before 30 June 2021. You can redeem your points for all bookings made until 30 June 2021 and for all stays until 31 December 2021.
    Even if your user account has been inactive for over 24 months, the points you have collected will remain active. This means that you will be able to redeem them with your next booking.
  • Loyalty status validity extension
    The loyalty status that you earned in 2019 or 2020 will be extended until January of 2022. You can book your next stay, while keeping your status and the benefits thereof.

We have thereby extended the period in which you can spend your points and use the benefits of the Valamar Plus Club programme.

V HEALTH&SAFETY - Our commitment to the safety of our guests and employees

All Valamar properties have implemented the V Health & Safety programme, which is in line with safety standards in Croatia and with the recommendations of international health organisations related to Covid-19.

Valamar offers all the prerequisites for a carefree and relaxed holiday in the 2021 season:

  • V HEALTH & SAFETY PROGRAMME guarantees high health, safety and environmental standards, improved cleaning protocols
  • V HEALTH & SAFETY MANAGER is available 24/7 throughout the stay, and provides guest support in case of need for health care
  • CLEANSPACE - 100% PRIVACY – this label guarantees that high-touch surfaces in your room have been thoroughly cleaned and disinfected and ensures that nobody has entered your accommodation unit prior to your arrival. In order to ensure complete privacy, we also offer the possibility of cancelling accommodation unit cleaning service during your stay
  • RESTAURANT TAILORED TO YOUR NEEDS - our restaurants offer more comfort and safety with adjusted distance between the tables. We have extended breakfast and dinner hours in the hotel restaurants. Some hotels will serve dinner at two separate times
  • MORE SPACE FOR YOU - for your safety and comfort, we have adapted the capacities of swimming pools, spa and fitness centres, Maro Clubs and other facilities in our hotels and campsites
  • ONLINE RECEPTION will provide easy and simple check-in through our website or MyValamar application

More information

We look forward to welcoming you again and do our best to make sure you enjoy a holiday of your dreams. You certainly deserved it! Stay safe. See you soon!

The Valamar team

Contact the Valamar reservation centre on: reservations@valamar.com

 

Frequently Asked Questions

How can I change or cancel the reservation that I made on the Valamar website?

For all existing and new reservations for the year 2020, we have provided the Valamar Holiday Voucher, which offers full flexibility to choose and change the dates of your holiday in 2020 or 2021, as well as other benefits during your stay.

Reservations made before 14.04.2020:

  • You can transfer the number of days from your existing 2020 reservation to any other available date in 2020 (we waived the higher season price surcharge).
    You are eligible to an added complimentary reservation value or discount (depending on reservation rate type).
  • If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021 with added complimentary reservation value or discount (depending on reservation rate type), price according to travel date price seasons.
  • You can change the dates of your stay up to 4 days before your arrival.

New reservations 2020 (made after 14.04.2020):

  • You can transfer the number of days from your 2020 reservation to any other available date in 2020, price according to travel date price seasons.
  • If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021, price according to travel date price seasons.
  • You can change the dates of your stay up to 4 days before your arrival.

For more information, contact us on reservations@valamar.com or +385 52 465 000.

How can I change or cancel my reservation for a stay in a Valamar property that I made through Booking, Expedia or some other travel agency?

Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.

What is the deadline for changing my reservation?

You can change the dates of your stay up to 4 days before your arrival. For more information, contact us on reservations@valamar.com or +385 52 465 000.

Can I postpone my reservation until 2021?

If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021, price according to travel date price seasons.

What coronavirus protection measures are in force in Croatia?

Due to the effective protection measures in Croatia, the situation in our destinations is fully under control.
All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at https://vlada.gov.hr/search-results/14960?pojam=covid+19

What coronavirus protection measures have you taken in your hotels and campsites?

We always take special care of hygiene and cleanliness in our hotels and campsites. At the first sign of the epidemic in neighbouring countries, we have introduced a series of disease prevention procedures, making sure to maintain a high level of comfort and quality of service. Since then, we have developed a system to ensure the safety of our guests and employees in accordance with the latest hygiene and cleanliness guidelines.

The safety system for guests and employees includes, among other things:

  • continuous education of our employees in order to inform them about potential dangers and to carry out appropriate preventive procedures
  • sanitation standard operating procedures
  • availability of surface and hand disinfectants, both to staff and guests
  • additional safety measures in the preparation and serving of food, as well as cleaning and disinfection of accommodation units

As soon as we reopen our hotels and campsites, we will continue to apply these measures, adapting them to the instructions of the competent authorities, always taking into account the safety of our guests and employees.

How can I use the points that I have collected through my Valamar Plus Club membership?

We are aware that all Valamar Plus Club members care about keeping their current options and benefits, which is why we have made certain important changes in order to allow greater flexibility:

  • We will pause the expiration of all points that are due to expire before 30 June 2021. You can redeem your points for all bookings made until 30 June 2021 and for all stays until 31 December 2021.
    Even if your user account has been inactive for over 24 months, the points you have collected will remain active. This means that you will be able to redeem them with your next booking.
  • Loyalty status validity extension
    The loyalty status that you earned in 2019 or 2020 will be extended until January of 2022. You can book your next stay, while keeping your status and the benefits thereof.

We have thereby extended the period in which you can spend your points and use the benefits of the Valamar Plus Club programme.

What actions have been taken to prevent crowding in Valamar hotels, resorts and campsites?

The health and safety of our guests and employees remain our top priority, which is why we have implemented all the necessary measures and procedures for a pleasant stay at our facilities. We have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. For information about the other health and safety measures that we have introduced, please visit https://www.camping-adriatic.com/health-safety

Will you supply enough disinfectants in rooms and common areas?

We will provide guests and employees with all the necessary disinfectants in line with the prescribed legal measures to prevent the spread of the virus. We have also implemented the 100% Privacy/No entry option as part of our V-Health& Safety programme, which means that Valamar employees will enter an accommodation unit only on the guest’s request and with the necessary protective equipment.

You can read more about our improved V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

How will you direct guests to adhere to social distancing guidelines?

We use communication tools and messages in our facilities to provide information and encourage responsible behaviour and social distancing. Furthermore, this year we have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. You can learn more about our upgraded V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

Do you have an emergency medical service in case of coronavirus symptoms?

Valamar has improved its existing high hygiene and safety standards for guests in accordance with the recommendations of international and European health organisations and has implemented its V-Health & Safety programme, which includes a V Health&Safety manager who will provide healthcare and all necessary coordination if required and who is available to guests 24/7 in all Valamar facilities. The health and security of our guests remain our top priority. You can learn more about Valamar’s V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

What can we expect on your beaches?

We have reduced the capacity of sun loungers on all Valamar beaches to offer more space for our guests. We have also introduced numerous other safety standards as part of our improved V-Health& Safety programme. To learn more about this programme, please visit https://www.camping-adriatic.com/health-safety

What options do we have for checking in and checking out?

We have simplified our check-in procedure so you can check in online or use our safe protocols at the reception. You can also check in via our MyValamar mobile app, our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival. If would prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.

Will we be able to move freely in town while keeping social distance?

Both locals and guests can move freely in town. However, the recommendation on the importance of social distancing for the common good is still in force.

Will wearing face masks be mandatory in certain parts of the campsite?

Current regulations of the Croatian Institute of Public Health do not require the wearing of masks. The obligation to wear masks for guests is only when staying in stores. As part of our improved V-Health& Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. For more details, please visit https://www.camping-adriatic.com/health-safety

How will children’s entertainment programmes and children’s pools be organised?

Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards. The prescribed minimum distance, disinfectants and all other improved hygiene standards will be ensured everywhere. You can learn more about this at https://www.camping-adriatic.com/health-safety

Will additional campsite amenities (sports playgrounds, cinema and similar) be available?

Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V Health & Safety programme at https://www.camping-adriatic.com/health-safety

How will breakfast be served?

This year, we have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. On the units where food is served, we have introduced the serving of food on plates and food portioning and packaging with the maximum application of all health and safety certificates and disinfectants in the restaurant. We have prepared instructions and quality information for guests in all key areas of the facility.

Can we get breakfast in our room?

Guests can order room service breakfast: information about this service is available at the reception of the facility. (Room service is not available in Sunny Hotels & Resorts).

How will the food be served on the buffet table?

On the units where food is served, we have introduced the serving of food on plates and food portioning and packaging with the maximum application of all health and safety certificates and disinfectants in the restaurant. We have prepared instructions and quality information for guests in all key areas of the facility. In addition, this year we have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. In some facilities, hotel restaurants will be open in two time slots, depending on the number of guests and organisational needs.

Will you be serving half-board meals in different time slots?

We have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. The restaurant will operate in two shifts when necessary. Some facilities will serve dinner in two different time slots, which is explained on our #beachholidays site. Our restaurants have always had the highest hygiene standards and a certified food management system. You can read more about our improved health & safety programme at https://www.camping-adriatic.com/health-safety

Which countries belong to the European Economic Area (EEA)?

European Economic Area (EEA): United Kingdom, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino and Vatican.

How can I contact you?